%&LaTeX
\documentclass{article}

\usepackage[latin1]{inputenc}
\usepackage[T1]{fontenc}
\usepackage{textcomp}

\begin{document}

\begin{thebibliography}{15}

\bibitem{Jones2017} Jones, M. A. (2017). \textit{{\textquoteright}It{\textquoteright}s hard to ask{\textquoteright}:  examining the factors inflluencing decision-making amongst end-stage renal disease patients considering asking friends and family for a kidney}. Master{\textquoteright}s thesis, Victoria University of Wellington, Wellington.

\end{thebibliography}

\end{document}

