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\bibitem{Litchfield+Laws1999} Litchfield, M., \& Laws, M. (1999). Achieving family health and cost-containment outcomes: Innovation in the New Zealand Health Sector Reforms. In \textit{Cohen,E. \& De Back,V. (Eds.), The outcomes mandate: New roles, rules and relationships. Case management in health care today (pp. 306-316)}. St Louis: Mosby.

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