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Author Brunton, Margaret; Cook, Catherine; Walker, Leonie; Clendon, Jill openurl 
  Title Where are we?: workplace communication between RNs in culturally-diverse healthcare organisations; Analysis of a 2-phase, mixed-method study: a report prepared for the New Zealand Nursing Education and Research Foundation Type Report
  Year 2017 Publication Abbreviated Journal (up)  
  Volume Issue Pages 82 p.  
  Keywords Communication in nursing; Registered nurses; Surveys  
  Abstract Examines cultural influences on perceptions and practices of cross-cultural communication among registered nursing staff from diverse ethnicities in NZ. Employs an exploratory approach to obtain qualitative feedback by means of semi-structured interviews with 36 Internationally Qualified Nurses (IQN) and 17 NZ Registered Nurses (NZRN). Uses data from the interviews to construct a questionnaire survey to seek responses from a random national sample of RNs.  
  Call Number NZNO @ research @ Serial 1543  
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Author Wraight, Jenny openurl 
  Title Assessing English language skills of internationally-qualified nurses in New Zealand Type Journal Article
  Year 2019 Publication Kai Tiaki Nursing Research Abbreviated Journal (up)  
  Volume 10 Issue 1 Pages 59-60  
  Keywords Internationally qualified nurses; English language; Clinical communication  
  Abstract Introduces the Clinical Communication Assessment Framework (CCAF), adapted by Nelson Marlborough Institute of Technology from communication assessment guidelines developed in Australia to assess nursing students' English language proficiency. Uses this framework to assess nurses, before the competency assessment programme (CAP) four-week clinical nursing placement, for the first time in NZ.  
  Call Number NZNO @ research @ Serial 1626  
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Author Crawford, Ruth openurl 
  Title Using focused ethnography in nursing research Type Journal Article
  Year 2019 Publication Kai Tiaki Nursing Research Abbreviated Journal (up)  
  Volume 10 Issue 1 Pages 63-67  
  Keywords Focused ethnography; Communication; Nursing research; Research methodology  
  Abstract Details how the author employed focused ethnography in her doctoral research to investigate nurses' and parents' experience of emotional communication in the context of a children's unit of a regional hospital in NZ. Interviews 10 parents and 10 nurses after the children were discharged. Validates the ethnographic method as a means of inspecting the hidden as well as observable aspects of nurse-parent interaction.  
  Call Number NZNO @ research @ Serial 1628  
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Author Pool, Leanne; Day, Liz; Ridley, Susan openurl 
  Title Mountain climbing: the journey for students with English as an additional language in a concept-based nursing curriculum Type Journal Article
  Year 2019 Publication Whitireia Journal of Nursing, Health and Social Services Abbreviated Journal (up)  
  Volume Issue 26 Pages 28-36  
  Keywords English as an additional language (EAL); Student support; Nursing education; Communication  
  Abstract Identifies the communication and learning needs of EAL students in undergraduate nursing education. Presents strategies for EAL students and others with diverse learning needs to comprehend the underlying concepts of cultural safety, praxis, professional nursing and leadership in Whitireia's BN integrated nursing curriculum. Reports findings from focus group discussions with 13 students involved in the three-way partnership comprising lecturers, learning support services and EAL students.  
  Call Number NZNO @ research @ Serial 1633  
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Author Jarden, Amanda J url  openurl
  Title Before-school check nurses' experiences of motivational interviewing during the weight-related referral process : an interpretive phenomenological study Type Book Whole
  Year 2018 Publication Abbreviated Journal (up)  
  Volume Issue Pages 240 p.  
  Keywords School nurses; Childhood obesity; Before School Check programme; Motivational interviewing; Communication; Surveys  
  Abstract Investigates nurses' experiences of weight-related conversations with whanau, and their level of understanding and application of motivational interviewing, during the Before-School Check programme to identify 95% of high-weight children. Uses a questionnaire focussed on competencies in conjunction with recorded interviews concentrated on process-oriented accounts of the referral process.  
  Call Number NZNO @ research @ Serial 1645  
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Author Corner, Kathy openurl 
  Title Perceptions of Indian IQNs transitioning into a bachelor of nursing programme in New Zealand Type Journal Article
  Year 2020 Publication Kai Tiaki Nursing Research Abbreviated Journal (up)  
  Volume 11 Issue 1 Pages 61-62  
  Keywords IQNs; Bachelor of Nursing; Nursing students; Cultural safety; Cross-cultural communication; Resilience  
  Abstract Aims to understand the experiences of Indian internationally-qualified nurses (IQN) making the transition into a NZ bachelor of nursing (BN) programme. Conducts a focus group with four Indian IQN students enrolled in an 18-month bridging course. Identifies four themes: adaptation to a new way of learning; cultural differences in living and working in NZ; adaptation to a different clinical environment; and cultural safety.  
  Call Number NZNO @ research @ Serial 1663  
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Author Van der Krogt, Shelley; Coombs, Maureen; Rook, Helen url  doi
openurl 
  Title Humour: a purposeful and therapeutic tool in surgical nursing practice Type Journal Article
  Year 2020 Publication Nursing Praxis in New Zealand Abbreviated Journal (up)  
  Volume 36 Issue 2 Pages 20-30  
  Keywords Communication; Humour; Surgical nursing; Person-centred care  
  Abstract Notes the lack of evidence-based guidance for use of humour by nurses. Uses a qualitative descriptive methodology to explore how surgical nurses determine when and how to employ humour with patients. Enrols 9 RNs working in a surgical ward within a tertiary hospital in semi-strutured interviews to discuss how they assess patient receptiveness, build connections with patients and protect their vulnerability.  
  Call Number NZNO @ research @ Serial 1677  
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Author Ferguson, Katelyn Maye url  openurl
  Title The appropriation of cultural safety: A mixed methods analysis Type Book Whole
  Year 2021 Publication Abbreviated Journal (up)  
  Volume Issue Pages 250 p.  
  Keywords Cultural safety; Nursing practice; Cross-cultural communication; Maori health care; Internationally Qualified Nurses (IQN)  
  Abstract Argues that the concept of cultural safety (CS) has been appropriated from an indigenous-led bicutural context to an inclusive cross-cultural framework for working with diverse patient populations. Investigates nurses' understanding of the 'Guidelines for Cultural Safety, the Treaty of Waitangi and Maori Health in Nursing Education and Practice' published in 2011 by the Nursing Council of NZ. Conducts a mixed-methods survey using both closed and open-ended questions to gauge nurses' confidence in applying the guidelines and their view of their relevance. Describes differences between NZ Registered Nurses (RN) and Internationally Qualified Nurses (IQN) in their understanding of CS. Argues that the CS model should be by Maori, for Maori.  
  Call Number NZNO @ research @ Serial 1763  
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Author Tipa, Zoe Kristen url  openurl
  Title Family Partnership as a model for cultural responsiveness in a well child context Type Book Whole
  Year 2013 Publication Abbreviated Journal (up)  
  Volume Issue Pages 149 p.  
  Keywords Family partnership model; Communication; Cultural competence; Plunket nurses; Community nursing; Maori children  
  Abstract Examines whether the Family Partnership model could be considered a model for cultural responsiveness while simultaneously providing a platform for more accurate assessment of the cultural competence of Plunket nurse practice. Determines the relationship between Family Partnership training for Plunket nurses and Maori child health outcomes. Distributes an online survey to Plunket nurses who had completed the training and to a group who had not. Conducts 10 observations and interviews with Plunket nurses and Maori clients. Presents the findings in three areas: Plunket nurse practice, client experience, and the impact of Family Partnership training on Plunket as an organisation.  
  Call Number NZNO @ research @ Serial 1782  
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Author Moir, Chris; Baby, Maria openurl 
  Title Managing violence and aggression: graduate-entry nursing students' responses to pre-emptive communication skills education Type Journal Article
  Year 2022 Publication Kai Tiaki Nursing Research Abbreviated Journal (up)  
  Volume 13 Issue 1 Pages 9-18  
  Keywords Communication skills; Workplace violence; Nursing students; Nursing curriculum  
  Abstract Argues that teaching de-escalation skills early in the nursing programme is vital for student safety and later retention in the nursing workforce. Sets out to determine the efficacy of communication training to teach nursing students agression-management skills while on clinical placement. Designs a quasi-experimental design using pre- and post-tests of communication competence following an education module delivered as part of the curriculum.  
  Call Number NZNO @ research @ Serial 1816  
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Author Woods, M. url  openurl
  Title Parental resistance. Mobile and transitory discourses: A discursive analysis of parental resistance towards medical treatment for a seriously ill child Type
  Year 2008 Publication Abbreviated Journal (up) NZNO Library  
  Volume Issue Pages  
  Keywords Nurse-family relations; Parents and caregivers; Pacific peoples; Communication; Children; Chronically ill  
  Abstract This qualitative thesis uses discourse analysis to examine parental resistance towards medical treatment of critically ill children. It is an investigation of the 'mobile and transitory' discourses at play in instances of resistance between parents, physicians and nurses within health care institutions, and an examination of the consequences of resistance through providing alternative ways of perceiving and therefore understanding these disagreements. The philosophical perspectives, methodology and methods used in this thesis are underpinned by selected ideas taken from the works of Michel Foucault and Pierre Bourdieu and supported by relevant literature in the fields of media, law, children, parenting, caring, serious childhood illness, medicine and nursing. It is argued that from an examination of interview based texts, parental resistance is an omnipresent but transitory occurrence that affects many of the interactions between the parents of seriously ill children and clinical staff. It is maintained that within these interactions, the seeds of this resistance are sown in both critical decision making situations and in everyday occurrences between doctors, nurses and parents within healthcare institutions. Contributing factors to parental resistance include the use of power games by staff, the language of medicine, forms of symbolic violence, the presence or absence of trust between parents and medical staff, the effects of medical habitus, and challenges to the parental role and identity. Overall, it is proposed in this thesis that parents who resist treatment for their seriously ill child are not exceptions to the normative patient-physician relationship.  
  Call Number NRSNZNO @ research @ Serial 1140  
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Author Macfarlane, K. openurl 
  Title Communicating changes in a patient's condition: A critical incident approach Type
  Year 2006 Publication Abbreviated Journal (up) Otago Polytechnic library. A copy can be obtained by contacting pgnursadmin@tekotago.ac.nz  
  Volume Issue Pages  
  Keywords Communication; Clinical assessment; Physicians; Nursing; Relationships  
  Abstract This study explores how registered nurses working within the acute surgical ward environment of a New Zealand hospital communicate changes in a patient's condition. The purpose of this research study was to examine the processes, communication techniques and behaviours that nurses use, in order to determine the critical requirements for registered nurses to effectively communicate changes in patients' conditions to doctors. The critical incident technique developed by Flanagan (1954) was adapted and used to explore incidents that occurred when six registered nurses working in acute surgical wards communicated a change in a patient's condition to a doctor. Communication is an integral part of everyday activity. This study has shown an assessment process occurs before communication can take place. A nurse's concern for a patient's condition initiates the assessment process. A judgement is formed from the nurse's concern that a patient's condition has changed. Judgements take into account multiple ways of knowing including pattern recognition, empirical knowing and intuition. Institutional protocols also affect judgements and the ability of a nurse to ensure support is received for the patient's well being. The communication process is initiated for two reasons, to support the patient, and to support the nurse in providing care for the patient. Significant in determining the need for support is the action required that might be outside the nurse's scope of practice. The response should address the nurse's concern and take into account the importance of the relationship, trust between all parties, respect of each other's positions and knowing team members and their capabilities. Understanding these aspects of the communication process should enhance nurses and doctors abilities to effectively communicate regarding a change in a patient's condition.  
  Call Number NRSNZNO @ research @ Serial 724  
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Author Evans, S. openurl 
  Title Silence kills: Communication around adverse events in ICU Type
  Year 2006 Publication Abbreviated Journal (up) Otago Polytechnic library. A copy can be obtained by contacting pgnursadmin@tekotago.ac.nz  
  Volume Issue Pages  
  Keywords Intensive care nursing; Communication; Interprofessional relations  
  Abstract The aim of this dissertation is to assess the preventability or reduction of adverse events in the intensive care unit (ICU) through a literature review. Research shows the ICU is at high risk for errors, nevertheless there is a huge gap between knowing something should be done and applying this knowledge to practice. That being the case, this dissertation identifies and discusses several proven and transferable quality improvement proposals. These include: instituting anonymous error reporting; documentation of a daily goal-of-care; a nurse as ICU team co-ordinator; conflict resolution processes and communication training for all ICU staff. NThe author concludes that nurse-doctor collaboration requires the support of medicine, with recognition of the unique contribution nurses make to patient safety.  
  Call Number NRSNZNO @ research @ Serial 741  
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Author Davies, B. url  openurl
  Title Same person different nurse: A study of the relationship between nurse and patient based on the experience of shifting from secondary care to home-based nursing Type
  Year 2008 Publication Abbreviated Journal (up) Research Archive at Wintec  
  Volume Issue Pages  
  Keywords Nurse-patient relations; Communication; Hospitals; Home care  
  Abstract This study focuses on power themes in the nurse-patient relationship. The study is a critical reflection of the author's practice using a humanistic perspective from Hartrick Doane and Varcoe's (2005) model of relational family practice. It reviews the literature relating to power relationships in communication between nurses and patients and compares the ability to provide relational care in the home with hospital care. Practice examples demonstrate the shift in power relationships that the author had noticed since changing roles from hospital based to home care nursing. This is related to cultural, socio-environmental, historical and traditional influences on power in communication. The study is based on her reflection of the paradigm shift in her practice. Her practice moved from a problem solving approach to an empowerment, strengths based approach within partnership. The ethical challenges of discussing her practice in relation to clients has been managed by scrambling patient data so that it is not related to a single person and is focused on the author's nursing practice.  
  Call Number NRSNZNO @ research @ 1195 Serial 1180  
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Author Walsh, C. url  openurl
  Title Personal and professional choices, tensions, and boundaries in the lives of lesbian psychiatric mental health nurses Type
  Year 2007 Publication Abbreviated Journal (up) ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Sexuality; Psychiatric Nursing; Nurse-patient relations; Communication  
  Abstract This study aimed to articulate how sexual identity impacts on the therapeutic relationship between the client and the lesbian nurse in psychiatric mental health nursing. There is little consideration given in the literature or in research as to how sexuality of the nurse impacts on nursing practice. Most attitudes held by the public and nursing staff are based on the assumption that everyone is heterosexual, including nurses. Fifteen lesbian psychiatric mental health nurses from throughout New Zealand volunteered for two interviews and shared their experiences of becoming and being a lesbian psychiatric mental health nurse. The stories they told give new insights into how these nurses negotiate and position their lesbian identity in the therapeutic relationship. To work therapeutically with people in mental distress the nurse uses personal information about themselves to gain rapport with the client through appropriate self-disclosure. Being real, honest and authentic are also key concepts in this relationship so the negotiation of reveal/conceal of the nurse's identity is central to ongoing therapeutic engagement. One of the most significant things arising from the research is that participants are able to maintain their honesty and authenticity in the therapeutic relationship whether they self-disclose their lesbian identity or not. This is because the experiences in their personal lives have influenced how the participants 'know themselves' and therefore guide how they 'use self' in their therapeutic nursing. The concept of a 'licensed narrative' has also been developed during this research reflecting the negotiated understandings between the researcher and the participants. Further, the use of NVivo a qualitative software package helps to track and make transparent the research processes. These two aspects make a unique contribution to the field of narrative inquiry.  
  Call Number NRSNZNO @ research @ Serial 1164  
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