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Author Cumming, Glynis url  openurl
  Title From a generic to a gynaecological oncology Clinical Nurse Specialist: an evolving role Type Book Whole
  Year 2008 Publication Abbreviated Journal  
  Volume Issue Pages 106 p.  
  Keywords Clinical Nurse Specialist; Nursing role; Patient outcomes; Patient satisfaction; Gynaecology nursing; Oncology nursing  
  Abstract Explores the role of the generic clinical nurse specialist (CNS) in order to provide clarity and guidance for an evolving Gynaecological Oncology CNS. Undertakes an integrative literature review to identify the generic components of a CNS role, the factors that impact on role development, and to establish what current literature states regarding the impact of the CNS role on patient outcomes. Highlights clinical expert, educator, consultant, researcher and care coordinator as generic components of a CNS role, with relational practice key to improved patient outcomes and satisfaction.  
  Call Number (down) NZNO @ research @ Serial 1704  
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Author Rydon, S.E. openurl 
  Title The attitudes, knowledge and skills needed in mental health nurses: The perspective of users of mental health services Type Journal Article
  Year 2005 Publication International Journal of Mental Health Nursing Abbreviated Journal  
  Volume 14 Issue 2 Pages 78-87  
  Keywords Patient satisfaction; Psychiatric Nursing; Attitude of health personnel  
  Abstract In this study a qualitative descriptive methodology with focus group interviews was used to explore with users of mental health services, the attitudes, knowledge and skills that they need in mental health nurses. Users of mental health services valued the therapeutic work of mental health nurses, and identified positive attitudes towards users of mental health services as essential in mental health nurses. However, they did not consistently experience a therapeutic approach in their interactions with mental health nurses. In a sociopolitical climate where the views of users of mental health services are increasingly incorporated into education and the planning and delivery of services, there is a need for more research that reflects the perspective of users.  
  Call Number (down) NRSNZNO @ research @ 961 Serial 945  
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Author Radka, I.M. openurl 
  Title Handover and the consumer voice: The importance of knowing the whole, full story Type
  Year 2003 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Communication; Patient satisfaction; Nurse-patient relations  
  Abstract In the acute hospital setting, nurses provide care twenty-four hours a day, seven days a week. Due to the ever-changing nature of the patient's situation, nurses need quality information at the beginning of each eight-hour shift to plan and implement patient care effectively. It is claimed that handover is central for maintaining the continuity and the quality of patient care. This qualitative descriptive study was undertaken to identify what core information needs to be exchanged at nursing handover to ensure quality and continuity of patient care. Five consumers who had experience of recurrent hospital admissions shared their perceptions of handover practice through individual interviews. Three focus group meetings of seven nurses from a secondary care setting discussed handover practice from their professional perspectives. Both nursing and consumer voices are integral to the overall understanding of this study but the consumer voice is the privileged and dominant voice. Through the process of thematic content analysis the central themes of communication, continuity and competence emerged for the consumers. Consumers expect to be kept informed and involved in their healthcare. They want continuity of nurse, information and care and expect that nurses involved in the delivery of healthcare are competent to manage their situation. The 'importance of knowing' is the overarching construct generated in this research. Knowing is identified as the foundation on which quality and continuity of care is built and is discussed under the subheadings of: not knowing, knowing the patient as a person, knowing takes time, hidden knowing, knowing consumers' rights, oral knowing, knowing involves more than handing over patient care and knowing the economics. Recommendations have been developed for future research, nursing practice, education and management. These centre on ways to develop a more consumer-focused approach to contemporary healthcare.  
  Call Number (down) NRSNZNO @ research @ 883 Serial 867  
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Author Bland, M.F. openurl 
  Title The challenge of feeling 'at home' in residential aged care in New Zealand Type Journal Article
  Year 2005 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 21 Issue 3 Pages 4-12  
  Keywords Rest homes; Older people; Patient satisfaction; Nursing; Identity  
  Abstract In this research report, a resident reveals the challenges associated with firstly becoming a nursing home resident, and then trying to establish a new sense of 'home'. The story supports a conclusion that nurses' knowledge of the unique 'admission story' of each resident, and their individual understandings of home, is essential in promoting their ongoing comfort. Although approximately 30,000 older adults live in residential aged care, little research has been done on their experience.  
  Call Number (down) NRSNZNO @ research @ 862 Serial 846  
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Author Rydon, S.E. openurl 
  Title Attitudes, skills and knowledge of mental health nurses: The perception of users of mental health services Type
  Year 2001 Publication Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Mental health; Psychiatric Nursing; Patient satisfaction; Attitude of health personnel  
  Abstract  
  Call Number (down) NRSNZNO @ research @ 819 Serial 803  
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Author Blockley, C.E. openurl 
  Title The experience of hospitalization first time for an acute medical illness Type
  Year 2000 Publication Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Hospitals; Patient satisfaction  
  Abstract  
  Call Number (down) NRSNZNO @ research @ 811 Serial 795  
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Author Chapman, C. openurl 
  Title The elective way: An exploration of pre-operative education for orthopaedic joint replacements Type
  Year 2006 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Patient satisfaction; Surgery; Education  
  Abstract This research paper provides a description and analysis of literature and research focusing on pre-operative education programmes available internationally and nationally for patients receiving total joint replacements. This discussion differentiates between pre-assessment and pre-operative education to provide an understanding that both aspects are important in there own right. Together pre-assessment and pre-operative education complement each other to provide total care for patients awaiting total joint replacement surgery. One way of alleviating apprehension experienced by the patient about their surgery is by providing appropriate joint replacement education programmes that meet their needs. This type of programme is a form of empowerment which provides patients with appropriate and relevant information. This allows the patient to be actively involved in their own care and enable them to make informed decisions. The importance of education, information and communication; anxiety and pain; family and peer support; mobility and insecurity is a common thread in the literature where patients describe their experiences and concerns following a total joint replacement. These concepts are discussed and related to why pre-operative education programmes are recommended to help alleviate patients concerns and are important in providing a total multidisciplinary approach to care.  
  Call Number (down) NRSNZNO @ research @ 736 Serial 722  
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Author Davies, D.C. openurl 
  Title Practice nurses' perceptions of their contribution to the care of individuals with chronic health conditions Type
  Year 2006 Publication Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Primary health care; Chronic diseases; Patient satisfaction; Nursing  
  Abstract Table of Contents: 1. Background and overview; 2. Research design and method; 3. Literature review; 4. Preparation of the individual for an appointment at the general practice; 5. Care provided by the practice nurse at the general practice; 6. The giving of information; 7. A discussion of the dualities of the contribution of practice nurses to the care of individuals with chronic conditions; 8. Study summary and conclusions.  
  Call Number (down) NRSNZNO @ research @ 492 Serial 478  
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Author Mercer, C. url  openurl
  Title Interpreting the phenomenology of out-of-town hospitalisation using a Heideggerian framework Type Journal Article
  Year 2003 Publication Vision: A Journal of Nursing Abbreviated Journal Available online from Eastern Institute of Technology  
  Volume 11 Issue 17 Pages 20-25  
  Keywords Nursing research; Patient satisfaction  
  Abstract This article is presented in two parts. In the first, an outline of Heidegger's approach to phenomenology is offered. A basic premise of hermeneutic phenomenology is that people make sense of the world through the narratives they tell to themselves and to others. When the researcher uses this philosophical approach, persons communicate their experiences; the researcher interprets the experience and communicates that understanding in writing. In the second part of the paper, the experiences of four people whose partners were hospitalised out of town is described.  
  Call Number (down) NRSNZNO @ research @ 1318 Serial 1302  
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Author Walsh, C.; Boyd, L.; Baker, P.; Gavriel, A.; McClusky, N.; Puckey, T.C.; Sadler, D.; Stidworthy, A. openurl 
  Title It was time for me to leave: A participatory action research study into discharge planning from an acute mental health setting Type Report
  Year 2001 Publication Abbreviated Journal  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Administration  
  Abstract  
  Call Number (down) NRSNZNO @ research @ 1275 Serial 1260  
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Author Stojanovic, J.E.E. url  openurl
  Title Leaving your dignity at the door: Maternity in Wellington 1950 – 1970 Type
  Year 2002 Publication Abbreviated Journal ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Hospitals; Nursing specialties; Maternity care; Patient satisfaction  
  Abstract This thesis describes the maternity system in Wellington between 1950 and 1970 particularly from the perspectives of consumers and midwives. Four women consumers who experienced maternity in Wellington and two midwives who worked in Wellington's maternity hospitals during this period provided their oral testimonies as the main primary sources for this study. The author's experience of being a student nurse and a consumer in Wellington and other primary and secondary sources are used to substantiate, explore and explain the topic. The study traces the socio-political changes in New Zealand maternity from 1900 to 1970 creating a backdrop against which Wellington's maternity system, including the women, the hospitals, the workforce, maternity practices and the childbearing process are illuminated using the insights of women and midwives who experienced them. The oral testimonies of the six participants described positive and negative aspects of their maternity experiences, but the three strong themes that arose from their accounts included 'being alone', 'lack of autonomy' and 'uncaring attitudes'.  
  Call Number (down) NRSNZNO @ research @ 1223 Serial 1208  
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Author Bland, M.F. openurl 
  Title All the comforts of home? A critical ethnography of residential aged care in New Zealand Type
  Year 2004 Publication Abbreviated Journal NZNO Library  
  Volume Issue Pages  
  Keywords Rest homes; Older people; Patient satisfaction  
  Abstract  
  Call Number (down) NRSNZNO @ research @ 1141 Serial 1126  
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Author Bland, M.F. openurl 
  Title Betwixt and between: A critical ethnography of comfort in New Zealand residential aged care Type Journal Article
  Year 2007 Publication Journal of Clinical Nursing Abbreviated Journal  
  Volume 16 Issue 5 Pages 937-944  
  Keywords Geriatric nursing; Rest homes; Patient satisfaction; Quality of health care  
  Abstract This research sought to explore the nature of comfort within the context of three New Zealand nursing homes and examine how nursing and other actions contribute to residents' comfort. A critical ethnographic approach was used and fieldwork included 90 days of participant observation, interviews with 27 residents and 28 staff and extensive document examination. Comfort was multidimensional, idiosyncratic, dynamic and context dependent, rather than merely the absence of discomfort. This multidimensional nature meant residents could be 'betwixt and between' comfort and discomfort simultaneously. The constraints of one-size-fits-all care delivery practices and the tensions inherent in communal living compounded residents' discomfort. The findings show that individualised care, based on comprehensive and accurate nursing assessment, is fundamental to the comfort of residents.  
  Call Number (down) NRSNZNO @ research @ Serial 657  
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Author Day, W. openurl 
  Title Relaxation: A nursing therapy to help relieve cardiac chest pain Type Journal Article
  Year 2000 Publication Australian Journal of Advanced Nursing Abbreviated Journal  
  Volume 18 Issue 1 Pages 40-44  
  Keywords Alternative therapies; Nursing; Patient satisfaction; Cardiovascular diseases  
  Abstract This article discusses ways in which relaxation, when used as an adjunct to medical therapies, can be a useful nursing management tool for effectively relieving cardiac pain. The available literature suggests that although nurses place a lot of importance on cardiac patients being pain free, it is apparent this is often not achieved. Research and documented case studies suggest that relaxation can play an important role in the treatment and prevention of this distressing symptom. The author advocates for nurses to challenge nursing practice and help patients deal effectively with chest pain in a way that meets each individual's needs.  
  Call Number (down) NRSNZNO @ research @ Serial 841  
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Author Clear, G.M.; Carryer, J.B. openurl 
  Title Shadow dancing in the wings: Lesbian women talk about health care Type Journal Article
  Year 2001 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 17 Issue 3 Pages 27-39  
  Keywords Sexuality; Patient satisfaction; Nursing research; Quality of health care; Feminist critique  
  Abstract A participatory approach, grounded in both critical social and feminist research, was used in this study of seven women who claim being lesbian as part of their identity. With the objective of providing information to enhance safe care provision for this marginalised group, the study explored factors which hindered or facilitated these women's sense of safety related to health care. The findings indicate that barriers to receiving health care exist for these women. As there is little local or international research on lesbians and healthcare, this work offers a starting place for future New Zealand nursing research involving lesbians. The authors encourage other nurses to explore previously ignored sections of our society in order to strive for safety for all those whom nursing serves.  
  Call Number (down) NRSNZNO @ research @ Serial 843  
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