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Author Rydon, S.E. openurl 
  Title Attitudes, skills and knowledge of mental health nurses: The perception of users of mental health services Type
  Year 2001 Publication Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Mental health; Psychiatric Nursing; Patient satisfaction; Attitude of health personnel  
  Abstract  
  Call Number NRSNZNO @ research @ 819 Serial 803  
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Author Bland, M.F. openurl 
  Title The challenge of feeling 'at home' in residential aged care in New Zealand Type Journal Article
  Year 2005 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 21 Issue 3 Pages 4-12  
  Keywords Rest homes; Older people; Patient satisfaction; Nursing; Identity  
  Abstract In this research report, a resident reveals the challenges associated with firstly becoming a nursing home resident, and then trying to establish a new sense of 'home'. The story supports a conclusion that nurses' knowledge of the unique 'admission story' of each resident, and their individual understandings of home, is essential in promoting their ongoing comfort. Although approximately 30,000 older adults live in residential aged care, little research has been done on their experience.  
  Call Number NRSNZNO @ research @ 862 Serial 846  
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Author Radka, I.M. openurl 
  Title Handover and the consumer voice: The importance of knowing the whole, full story Type
  Year 2003 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Communication; Patient satisfaction; Nurse-patient relations  
  Abstract In the acute hospital setting, nurses provide care twenty-four hours a day, seven days a week. Due to the ever-changing nature of the patient's situation, nurses need quality information at the beginning of each eight-hour shift to plan and implement patient care effectively. It is claimed that handover is central for maintaining the continuity and the quality of patient care. This qualitative descriptive study was undertaken to identify what core information needs to be exchanged at nursing handover to ensure quality and continuity of patient care. Five consumers who had experience of recurrent hospital admissions shared their perceptions of handover practice through individual interviews. Three focus group meetings of seven nurses from a secondary care setting discussed handover practice from their professional perspectives. Both nursing and consumer voices are integral to the overall understanding of this study but the consumer voice is the privileged and dominant voice. Through the process of thematic content analysis the central themes of communication, continuity and competence emerged for the consumers. Consumers expect to be kept informed and involved in their healthcare. They want continuity of nurse, information and care and expect that nurses involved in the delivery of healthcare are competent to manage their situation. The 'importance of knowing' is the overarching construct generated in this research. Knowing is identified as the foundation on which quality and continuity of care is built and is discussed under the subheadings of: not knowing, knowing the patient as a person, knowing takes time, hidden knowing, knowing consumers' rights, oral knowing, knowing involves more than handing over patient care and knowing the economics. Recommendations have been developed for future research, nursing practice, education and management. These centre on ways to develop a more consumer-focused approach to contemporary healthcare.  
  Call Number NRSNZNO @ research @ 883 Serial 867  
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Author Rydon, S.E. openurl 
  Title The attitudes, knowledge and skills needed in mental health nurses: The perspective of users of mental health services Type Journal Article
  Year 2005 Publication International Journal of Mental Health Nursing Abbreviated Journal  
  Volume 14 Issue 2 Pages 78-87  
  Keywords Patient satisfaction; Psychiatric Nursing; Attitude of health personnel  
  Abstract In this study a qualitative descriptive methodology with focus group interviews was used to explore with users of mental health services, the attitudes, knowledge and skills that they need in mental health nurses. Users of mental health services valued the therapeutic work of mental health nurses, and identified positive attitudes towards users of mental health services as essential in mental health nurses. However, they did not consistently experience a therapeutic approach in their interactions with mental health nurses. In a sociopolitical climate where the views of users of mental health services are increasingly incorporated into education and the planning and delivery of services, there is a need for more research that reflects the perspective of users.  
  Call Number NRSNZNO @ research @ 961 Serial 945  
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Author Bland, M.F. openurl 
  Title All the comforts of home? A critical ethnography of residential aged care in New Zealand Type
  Year 2004 Publication Abbreviated Journal NZNO Library  
  Volume Issue Pages  
  Keywords Rest homes; Older people; Patient satisfaction  
  Abstract  
  Call Number NRSNZNO @ research @ 1141 Serial 1126  
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Author Walsh, C.; Boyd, L.; Baker, P.; Gavriel, A.; McClusky, N.; Puckey, T.C.; Sadler, D.; Stidworthy, A. openurl 
  Title It was time for me to leave: A participatory action research study into discharge planning from an acute mental health setting Type Report
  Year 2001 Publication Abbreviated Journal  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Administration  
  Abstract  
  Call Number NRSNZNO @ research @ 1275 Serial 1260  
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