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Author Bland, M.F. openurl 
  Title Betwixt and between: A critical ethnography of comfort in New Zealand residential aged care Type Journal Article
  Year 2007 Publication Journal of Clinical Nursing Abbreviated Journal  
  Volume 16 Issue 5 Pages 937-944  
  Keywords Geriatric nursing; Rest homes; Patient satisfaction; Quality of health care  
  Abstract This research sought to explore the nature of comfort within the context of three New Zealand nursing homes and examine how nursing and other actions contribute to residents' comfort. A critical ethnographic approach was used and fieldwork included 90 days of participant observation, interviews with 27 residents and 28 staff and extensive document examination. Comfort was multidimensional, idiosyncratic, dynamic and context dependent, rather than merely the absence of discomfort. This multidimensional nature meant residents could be 'betwixt and between' comfort and discomfort simultaneously. The constraints of one-size-fits-all care delivery practices and the tensions inherent in communal living compounded residents' discomfort. The findings show that individualised care, based on comprehensive and accurate nursing assessment, is fundamental to the comfort of residents.  
  Call Number (up) NRSNZNO @ research @ Serial 657  
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Author Day, W. openurl 
  Title Relaxation: A nursing therapy to help relieve cardiac chest pain Type Journal Article
  Year 2000 Publication Australian Journal of Advanced Nursing Abbreviated Journal  
  Volume 18 Issue 1 Pages 40-44  
  Keywords Alternative therapies; Nursing; Patient satisfaction; Cardiovascular diseases  
  Abstract This article discusses ways in which relaxation, when used as an adjunct to medical therapies, can be a useful nursing management tool for effectively relieving cardiac pain. The available literature suggests that although nurses place a lot of importance on cardiac patients being pain free, it is apparent this is often not achieved. Research and documented case studies suggest that relaxation can play an important role in the treatment and prevention of this distressing symptom. The author advocates for nurses to challenge nursing practice and help patients deal effectively with chest pain in a way that meets each individual's needs.  
  Call Number (up) NRSNZNO @ research @ Serial 841  
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Author Clear, G.M.; Carryer, J.B. openurl 
  Title Shadow dancing in the wings: Lesbian women talk about health care Type Journal Article
  Year 2001 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 17 Issue 3 Pages 27-39  
  Keywords Sexuality; Patient satisfaction; Nursing research; Quality of health care; Feminist critique  
  Abstract A participatory approach, grounded in both critical social and feminist research, was used in this study of seven women who claim being lesbian as part of their identity. With the objective of providing information to enhance safe care provision for this marginalised group, the study explored factors which hindered or facilitated these women's sense of safety related to health care. The findings indicate that barriers to receiving health care exist for these women. As there is little local or international research on lesbians and healthcare, this work offers a starting place for future New Zealand nursing research involving lesbians. The authors encourage other nurses to explore previously ignored sections of our society in order to strive for safety for all those whom nursing serves.  
  Call Number (up) NRSNZNO @ research @ Serial 843  
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Author Clendon, J. openurl 
  Title Nurse-managed clinics: Issues in evaluation Type Journal Article
  Year 2003 Publication Journal of Advanced Nursing Abbreviated Journal  
  Volume 44 Issue 6 Pages 558-565  
  Keywords Evaluation research; Nurse managers; Qualiltative research; Patient satisfaction  
  Abstract This article explores the importance of evaluation of nurse-managed clinics using the Mana Health Clinic in Auckland, as an example. Fourth generation evaluation is offered as an appropriate methodology for undertaking evaluation of nurse-managed clinics. Fourth generation evaluation actively seeks involvement of clients in the process and outcome of the evaluation, resulting in participation and empowerment of stakeholders in the service – a precept often forgotten in traditional evaluation strategies and of vital importance in understanding why people use nurse-managed clinics. The method proposed here also incorporates the need for quantitative data. The main argument is that a combination of qualitative and quantitative data sources is likely to give the greatest understanding of nurse-managed clinics' utilisation.  
  Call Number (up) NRSNZNO @ research @ Serial 949  
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Author McKenna, B.; Simpson, A.I.F.; Coverdale, J. openurl 
  Title Best practice management strategies for mental health nurses during the clinical application of civil commitment: An overview Type Journal Article
  Year 2006 Publication Contemporary Nurse Abbreviated Journal  
  Volume 21 Issue 1 Pages 62-70  
  Keywords Psychiatric Nursing; Law and legislation; Nurse-patient relations; Patient satisfaction  
  Abstract The aim of this article is to outline best practice management strategies for nurses during the clinical application of civil commitment of mentally ill persons. A literature search on 'coercion' and 'civil commitment' was undertaken. Published and unpublished research undertaken by the authors in New Zealand on this topic was drawn upon. This research considered the use of civil commitment during admission to acute mental health services, acute forensic mental health services and community mental health services. The experience of coercion by service users coincides with the degree of restriction associated with the service they are involved in. Socio-demographic factors, clinical factors and the experience of coercive events have little bearing on the amount of coercion experienced. Rather, it is the pattern of communication and the use of 'procedural justice' that has the potential to ameliorate the amount of perceived coercion. The authors conclude that 'Procedural justice' aligns with the emphasis placed on the therapeutic relationship in mental health nursing and is an important consideration for nurses during the clinical application of civil commitment  
  Call Number (up) NRSNZNO @ research @ Serial 1051  
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Author Crowe, M.; O'Malley, J.; Gordon, S. openurl 
  Title Meeting the needs of consumers in the community: A working partnership in mental health in New Zealand Type Journal Article
  Year 2001 Publication Journal of Advanced Nursing Abbreviated Journal  
  Volume 35 Issue 1 Pages 88-96  
  Keywords Community health nursing; Psychiatric Nursing; Patient satisfaction; Mental health  
  Abstract The aim of this study was to evaluate whether the services that community mental health nurses provide are meeting the needs of consumers in the community. This was a joint project between nurses and consumers. It was a service-specific descriptive research project utilising qualitative methods of data collection and analysis that provides a model for working in partnership. The results of this research identify collaboration in planning care and sharing information as two areas of concern but generally the consumers were very satisfied with the care provided by community mental health nurses. The analysis of the data suggests that consumers value nursing care because nurses provide support in their own home; they help consumers develop strategies for coping with their illness and their life; they provide practical assistance when it is required; they are vigilant about any deterioration or improvement; and they are available and accessible. The results of this study have demonstrated that nurses will remain critical to the success of community-based care because of their ability and willingness to be flexible to the demands of their own organisation and the users of services.  
  Call Number (up) NRSNZNO @ research @ Serial 1087  
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Author Barratt, Ruth openurl 
  Title Behind barriers: patients' perceptions of hospital isolation for methicillin-resistant Staphylococcus aureus (MRSA) Type
  Year 2008 Publication Abbreviated Journal  
  Volume Issue Pages  
  Keywords Infection control; Patient satisfaction; Nursing specialties; Hospitals  
  Abstract This study explored the experiences of hospitalised patients in methicillin resistant Staphylococcus aureus (MRSA) isolation in New Zealand and the meaning that those patients made of those experiences. The research question of this study was 'What is the lived experience of patients in MRSA isolation?' An interpretive phenomenological approach was undertaken for this research, informed by the philosophical hermeneutic tenets of Heidegger (1927/1962). Audio-taped, semi-structured interviews were used to collect data from a purposive sample of ten adults who were in MRSA isolation in various wards in a large acute care hospital in the central North Island. Three salient themes emerged from the data. The first, 'being MRSA positive', summarises the meaning of having an identity of being MRSA positive. The second theme, 'being with others', is concerned with the effect that being in isolation for MRSA has on interpersonal relations. 'Living within four walls' is the third theme and reveals the significance that the physical environment of the MRSA isolation room has on the experience of MRSA isolation. Within the discussion of these themes, excerpts from the interviews are provided to illuminate the meanings and interpretations made. Recommendations are made for nursing practice and education.  
  Call Number (up) NRSNZNO @ research @ Serial 1167  
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Author Gibson, C. url  openurl
  Title Hearing the adolescents' voice: A study evaluating the use of conjoint analysis for use with adolescents to determine preferences for inpatient hospital facilities Type
  Year 2005 Publication Abbreviated Journal ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Adolescents; Hospitals; Patient satisfaction; Cancer  
  Abstract This research used the economic technique of conjoint analysis and an informal discussion to canvas opinions regarding ideal combination of inpatient facilities and the use of cell phones in hospital. The content of the conjoint analysis was, with the exception of the inclusion of the question regarding the use of cell phones, derived from the literature. Because conjoint analysis does not appear to have been used with adolescents one of the questions to be answered was whether this was a method of research that could be used with adolescents. The research was undertaken with 29 young people, most of who were from CanTeen (the adolescent cancer support group) in Wellington. The conjoint analysis, and discussion with the adolescents supported the general findings from the literature that adolescents do not want to be nursed in either overtly paediatric or, in their words, 'dull adult wards', as they enjoy bright lively surrounds. Ideally they would like to be nursed with their peer group and so have the opportunity to interact with young people of their age. The research demonstrated that adolescents are able to understand the concept of conjoint analysis and also supported findings from overseas that these healthcare consumers value having their opinions canvassed and are well able to give constructive and well thought out opinions. A report on the findings of this research will be presented to Capital and Coast District Health Board with the expectation that it will be considered when the final decisions are made regarding the upgrading of Wellington Hospital's present facilities as it is anticipated that these facilities will contain dedicated adolescent beds within the paediatric unit.  
  Call Number (up) NRSNZNO @ research @ Serial 1225  
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Author Vermeulen, J. openurl 
  Title “And there's the likes of me”: A phenomenological study of the experience of four women inpatients at a mental health unit Type
  Year 2002 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Nurse-patient relations  
  Abstract This research draws on the experiences of four women whilst they were inpatients at the Mental Health Unit in Southland. The Husserlian path of phenomenology was followed and in-depth interviewing used to collect data. Colaizzi's method of analysis enabled accurate interpretation of transcripts. The overall goal of this research was to provide health professionals with an opportunity to inform their practice, based on what consumers were saying about their experience of hospitalisation. Themes emerged through participants relating their experience by using comparisons with either their outside world or previous episodes of hospitalisation. Through analysis, two fundamental structures became evident within the findings. These were 'the environment as containment' and 'the road to recovery'. The author concludes that this study raises significant issues surrounding the experience of hospitalisation at the Mental Health Unit that have implications for future research and for future service delivery.  
  Call Number (up) NRSNZNO @ research @ Serial 1246  
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Author Bland, M.F. openurl 
  Title All the comforts of home? A critical ethnography of residential aged care in New Zealand Type
  Year 2004 Publication Abbreviated Journal NZNO Library  
  Volume Issue Pages  
  Keywords Rest homes; Older people; Patient satisfaction  
  Abstract  
  Call Number (up) NRSNZNO @ research @ 1141 Serial 1126  
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Author Stojanovic, J.E.E. url  openurl
  Title Leaving your dignity at the door: Maternity in Wellington 1950 – 1970 Type
  Year 2002 Publication Abbreviated Journal ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Hospitals; Nursing specialties; Maternity care; Patient satisfaction  
  Abstract This thesis describes the maternity system in Wellington between 1950 and 1970 particularly from the perspectives of consumers and midwives. Four women consumers who experienced maternity in Wellington and two midwives who worked in Wellington's maternity hospitals during this period provided their oral testimonies as the main primary sources for this study. The author's experience of being a student nurse and a consumer in Wellington and other primary and secondary sources are used to substantiate, explore and explain the topic. The study traces the socio-political changes in New Zealand maternity from 1900 to 1970 creating a backdrop against which Wellington's maternity system, including the women, the hospitals, the workforce, maternity practices and the childbearing process are illuminated using the insights of women and midwives who experienced them. The oral testimonies of the six participants described positive and negative aspects of their maternity experiences, but the three strong themes that arose from their accounts included 'being alone', 'lack of autonomy' and 'uncaring attitudes'.  
  Call Number (up) NRSNZNO @ research @ 1223 Serial 1208  
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Author Walsh, C.; Boyd, L.; Baker, P.; Gavriel, A.; McClusky, N.; Puckey, T.C.; Sadler, D.; Stidworthy, A. openurl 
  Title It was time for me to leave: A participatory action research study into discharge planning from an acute mental health setting Type Report
  Year 2001 Publication Abbreviated Journal  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Administration  
  Abstract  
  Call Number (up) NRSNZNO @ research @ 1275 Serial 1260  
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Author Mercer, C. url  openurl
  Title Interpreting the phenomenology of out-of-town hospitalisation using a Heideggerian framework Type Journal Article
  Year 2003 Publication Vision: A Journal of Nursing Abbreviated Journal Available online from Eastern Institute of Technology  
  Volume 11 Issue 17 Pages 20-25  
  Keywords Nursing research; Patient satisfaction  
  Abstract This article is presented in two parts. In the first, an outline of Heidegger's approach to phenomenology is offered. A basic premise of hermeneutic phenomenology is that people make sense of the world through the narratives they tell to themselves and to others. When the researcher uses this philosophical approach, persons communicate their experiences; the researcher interprets the experience and communicates that understanding in writing. In the second part of the paper, the experiences of four people whose partners were hospitalised out of town is described.  
  Call Number (up) NRSNZNO @ research @ 1318 Serial 1302  
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Author Davies, D.C. openurl 
  Title Practice nurses' perceptions of their contribution to the care of individuals with chronic health conditions Type
  Year 2006 Publication Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Primary health care; Chronic diseases; Patient satisfaction; Nursing  
  Abstract Table of Contents: 1. Background and overview; 2. Research design and method; 3. Literature review; 4. Preparation of the individual for an appointment at the general practice; 5. Care provided by the practice nurse at the general practice; 6. The giving of information; 7. A discussion of the dualities of the contribution of practice nurses to the care of individuals with chronic conditions; 8. Study summary and conclusions.  
  Call Number (up) NRSNZNO @ research @ 492 Serial 478  
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Author Chapman, C. openurl 
  Title The elective way: An exploration of pre-operative education for orthopaedic joint replacements Type
  Year 2006 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Patient satisfaction; Surgery; Education  
  Abstract This research paper provides a description and analysis of literature and research focusing on pre-operative education programmes available internationally and nationally for patients receiving total joint replacements. This discussion differentiates between pre-assessment and pre-operative education to provide an understanding that both aspects are important in there own right. Together pre-assessment and pre-operative education complement each other to provide total care for patients awaiting total joint replacement surgery. One way of alleviating apprehension experienced by the patient about their surgery is by providing appropriate joint replacement education programmes that meet their needs. This type of programme is a form of empowerment which provides patients with appropriate and relevant information. This allows the patient to be actively involved in their own care and enable them to make informed decisions. The importance of education, information and communication; anxiety and pain; family and peer support; mobility and insecurity is a common thread in the literature where patients describe their experiences and concerns following a total joint replacement. These concepts are discussed and related to why pre-operative education programmes are recommended to help alleviate patients concerns and are important in providing a total multidisciplinary approach to care.  
  Call Number (up) NRSNZNO @ research @ 736 Serial 722  
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