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Author Davies, D.C. openurl 
  Title Practice nurses' perceptions of their contribution to the care of individuals with chronic health conditions Type
  Year 2006 Publication (up) Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Primary health care; Chronic diseases; Patient satisfaction; Nursing  
  Abstract Table of Contents: 1. Background and overview; 2. Research design and method; 3. Literature review; 4. Preparation of the individual for an appointment at the general practice; 5. Care provided by the practice nurse at the general practice; 6. The giving of information; 7. A discussion of the dualities of the contribution of practice nurses to the care of individuals with chronic conditions; 8. Study summary and conclusions.  
  Call Number NRSNZNO @ research @ 492 Serial 478  
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Author Chapman, C. openurl 
  Title The elective way: An exploration of pre-operative education for orthopaedic joint replacements Type
  Year 2006 Publication (up) Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Patient satisfaction; Surgery; Education  
  Abstract This research paper provides a description and analysis of literature and research focusing on pre-operative education programmes available internationally and nationally for patients receiving total joint replacements. This discussion differentiates between pre-assessment and pre-operative education to provide an understanding that both aspects are important in there own right. Together pre-assessment and pre-operative education complement each other to provide total care for patients awaiting total joint replacement surgery. One way of alleviating apprehension experienced by the patient about their surgery is by providing appropriate joint replacement education programmes that meet their needs. This type of programme is a form of empowerment which provides patients with appropriate and relevant information. This allows the patient to be actively involved in their own care and enable them to make informed decisions. The importance of education, information and communication; anxiety and pain; family and peer support; mobility and insecurity is a common thread in the literature where patients describe their experiences and concerns following a total joint replacement. These concepts are discussed and related to why pre-operative education programmes are recommended to help alleviate patients concerns and are important in providing a total multidisciplinary approach to care.  
  Call Number NRSNZNO @ research @ 736 Serial 722  
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Author Blockley, C.E. openurl 
  Title The experience of hospitalization first time for an acute medical illness Type
  Year 2000 Publication (up) Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Hospitals; Patient satisfaction  
  Abstract  
  Call Number NRSNZNO @ research @ 811 Serial 795  
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Author Rydon, S.E. openurl 
  Title Attitudes, skills and knowledge of mental health nurses: The perception of users of mental health services Type
  Year 2001 Publication (up) Abbreviated Journal Massey University Library  
  Volume Issue Pages  
  Keywords Mental health; Psychiatric Nursing; Patient satisfaction; Attitude of health personnel  
  Abstract  
  Call Number NRSNZNO @ research @ 819 Serial 803  
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Author Radka, I.M. openurl 
  Title Handover and the consumer voice: The importance of knowing the whole, full story Type
  Year 2003 Publication (up) Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Communication; Patient satisfaction; Nurse-patient relations  
  Abstract In the acute hospital setting, nurses provide care twenty-four hours a day, seven days a week. Due to the ever-changing nature of the patient's situation, nurses need quality information at the beginning of each eight-hour shift to plan and implement patient care effectively. It is claimed that handover is central for maintaining the continuity and the quality of patient care. This qualitative descriptive study was undertaken to identify what core information needs to be exchanged at nursing handover to ensure quality and continuity of patient care. Five consumers who had experience of recurrent hospital admissions shared their perceptions of handover practice through individual interviews. Three focus group meetings of seven nurses from a secondary care setting discussed handover practice from their professional perspectives. Both nursing and consumer voices are integral to the overall understanding of this study but the consumer voice is the privileged and dominant voice. Through the process of thematic content analysis the central themes of communication, continuity and competence emerged for the consumers. Consumers expect to be kept informed and involved in their healthcare. They want continuity of nurse, information and care and expect that nurses involved in the delivery of healthcare are competent to manage their situation. The 'importance of knowing' is the overarching construct generated in this research. Knowing is identified as the foundation on which quality and continuity of care is built and is discussed under the subheadings of: not knowing, knowing the patient as a person, knowing takes time, hidden knowing, knowing consumers' rights, oral knowing, knowing involves more than handing over patient care and knowing the economics. Recommendations have been developed for future research, nursing practice, education and management. These centre on ways to develop a more consumer-focused approach to contemporary healthcare.  
  Call Number NRSNZNO @ research @ 883 Serial 867  
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Author Bland, M.F. openurl 
  Title All the comforts of home? A critical ethnography of residential aged care in New Zealand Type
  Year 2004 Publication (up) Abbreviated Journal NZNO Library  
  Volume Issue Pages  
  Keywords Rest homes; Older people; Patient satisfaction  
  Abstract  
  Call Number NRSNZNO @ research @ 1141 Serial 1126  
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Author Stojanovic, J.E.E. url  openurl
  Title Leaving your dignity at the door: Maternity in Wellington 1950 – 1970 Type
  Year 2002 Publication (up) Abbreviated Journal ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Hospitals; Nursing specialties; Maternity care; Patient satisfaction  
  Abstract This thesis describes the maternity system in Wellington between 1950 and 1970 particularly from the perspectives of consumers and midwives. Four women consumers who experienced maternity in Wellington and two midwives who worked in Wellington's maternity hospitals during this period provided their oral testimonies as the main primary sources for this study. The author's experience of being a student nurse and a consumer in Wellington and other primary and secondary sources are used to substantiate, explore and explain the topic. The study traces the socio-political changes in New Zealand maternity from 1900 to 1970 creating a backdrop against which Wellington's maternity system, including the women, the hospitals, the workforce, maternity practices and the childbearing process are illuminated using the insights of women and midwives who experienced them. The oral testimonies of the six participants described positive and negative aspects of their maternity experiences, but the three strong themes that arose from their accounts included 'being alone', 'lack of autonomy' and 'uncaring attitudes'.  
  Call Number NRSNZNO @ research @ 1223 Serial 1208  
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Author Walsh, C.; Boyd, L.; Baker, P.; Gavriel, A.; McClusky, N.; Puckey, T.C.; Sadler, D.; Stidworthy, A. openurl 
  Title It was time for me to leave: A participatory action research study into discharge planning from an acute mental health setting Type Report
  Year 2001 Publication (up) Abbreviated Journal  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Administration  
  Abstract  
  Call Number NRSNZNO @ research @ 1275 Serial 1260  
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Author Barratt, Ruth openurl 
  Title Behind barriers: patients' perceptions of hospital isolation for methicillin-resistant Staphylococcus aureus (MRSA) Type
  Year 2008 Publication (up) Abbreviated Journal  
  Volume Issue Pages  
  Keywords Infection control; Patient satisfaction; Nursing specialties; Hospitals  
  Abstract This study explored the experiences of hospitalised patients in methicillin resistant Staphylococcus aureus (MRSA) isolation in New Zealand and the meaning that those patients made of those experiences. The research question of this study was 'What is the lived experience of patients in MRSA isolation?' An interpretive phenomenological approach was undertaken for this research, informed by the philosophical hermeneutic tenets of Heidegger (1927/1962). Audio-taped, semi-structured interviews were used to collect data from a purposive sample of ten adults who were in MRSA isolation in various wards in a large acute care hospital in the central North Island. Three salient themes emerged from the data. The first, 'being MRSA positive', summarises the meaning of having an identity of being MRSA positive. The second theme, 'being with others', is concerned with the effect that being in isolation for MRSA has on interpersonal relations. 'Living within four walls' is the third theme and reveals the significance that the physical environment of the MRSA isolation room has on the experience of MRSA isolation. Within the discussion of these themes, excerpts from the interviews are provided to illuminate the meanings and interpretations made. Recommendations are made for nursing practice and education.  
  Call Number NRSNZNO @ research @ Serial 1167  
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Author Gibson, C. url  openurl
  Title Hearing the adolescents' voice: A study evaluating the use of conjoint analysis for use with adolescents to determine preferences for inpatient hospital facilities Type
  Year 2005 Publication (up) Abbreviated Journal ResearchArchive@Victoria  
  Volume Issue Pages  
  Keywords Adolescents; Hospitals; Patient satisfaction; Cancer  
  Abstract This research used the economic technique of conjoint analysis and an informal discussion to canvas opinions regarding ideal combination of inpatient facilities and the use of cell phones in hospital. The content of the conjoint analysis was, with the exception of the inclusion of the question regarding the use of cell phones, derived from the literature. Because conjoint analysis does not appear to have been used with adolescents one of the questions to be answered was whether this was a method of research that could be used with adolescents. The research was undertaken with 29 young people, most of who were from CanTeen (the adolescent cancer support group) in Wellington. The conjoint analysis, and discussion with the adolescents supported the general findings from the literature that adolescents do not want to be nursed in either overtly paediatric or, in their words, 'dull adult wards', as they enjoy bright lively surrounds. Ideally they would like to be nursed with their peer group and so have the opportunity to interact with young people of their age. The research demonstrated that adolescents are able to understand the concept of conjoint analysis and also supported findings from overseas that these healthcare consumers value having their opinions canvassed and are well able to give constructive and well thought out opinions. A report on the findings of this research will be presented to Capital and Coast District Health Board with the expectation that it will be considered when the final decisions are made regarding the upgrading of Wellington Hospital's present facilities as it is anticipated that these facilities will contain dedicated adolescent beds within the paediatric unit.  
  Call Number NRSNZNO @ research @ Serial 1225  
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Author Vermeulen, J. openurl 
  Title “And there's the likes of me”: A phenomenological study of the experience of four women inpatients at a mental health unit Type
  Year 2002 Publication (up) Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages  
  Keywords Psychiatric Nursing; Patient satisfaction; Hospitals; Nurse-patient relations  
  Abstract This research draws on the experiences of four women whilst they were inpatients at the Mental Health Unit in Southland. The Husserlian path of phenomenology was followed and in-depth interviewing used to collect data. Colaizzi's method of analysis enabled accurate interpretation of transcripts. The overall goal of this research was to provide health professionals with an opportunity to inform their practice, based on what consumers were saying about their experience of hospitalisation. Themes emerged through participants relating their experience by using comparisons with either their outside world or previous episodes of hospitalisation. Through analysis, two fundamental structures became evident within the findings. These were 'the environment as containment' and 'the road to recovery'. The author concludes that this study raises significant issues surrounding the experience of hospitalisation at the Mental Health Unit that have implications for future research and for future service delivery.  
  Call Number NRSNZNO @ research @ Serial 1246  
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Author Cumming, Glynis url  openurl
  Title From a generic to a gynaecological oncology Clinical Nurse Specialist: an evolving role Type Book Whole
  Year 2008 Publication (up) Abbreviated Journal  
  Volume Issue Pages 106 p.  
  Keywords Clinical Nurse Specialist; Nursing role; Patient outcomes; Patient satisfaction; Gynaecology nursing; Oncology nursing  
  Abstract Explores the role of the generic clinical nurse specialist (CNS) in order to provide clarity and guidance for an evolving Gynaecological Oncology CNS. Undertakes an integrative literature review to identify the generic components of a CNS role, the factors that impact on role development, and to establish what current literature states regarding the impact of the CNS role on patient outcomes. Highlights clinical expert, educator, consultant, researcher and care coordinator as generic components of a CNS role, with relational practice key to improved patient outcomes and satisfaction.  
  Call Number NZNO @ research @ Serial 1704  
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Author Day, W. openurl 
  Title Relaxation: A nursing therapy to help relieve cardiac chest pain Type Journal Article
  Year 2000 Publication (up) Australian Journal of Advanced Nursing Abbreviated Journal  
  Volume 18 Issue 1 Pages 40-44  
  Keywords Alternative therapies; Nursing; Patient satisfaction; Cardiovascular diseases  
  Abstract This article discusses ways in which relaxation, when used as an adjunct to medical therapies, can be a useful nursing management tool for effectively relieving cardiac pain. The available literature suggests that although nurses place a lot of importance on cardiac patients being pain free, it is apparent this is often not achieved. Research and documented case studies suggest that relaxation can play an important role in the treatment and prevention of this distressing symptom. The author advocates for nurses to challenge nursing practice and help patients deal effectively with chest pain in a way that meets each individual's needs.  
  Call Number NRSNZNO @ research @ Serial 841  
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Author McKenna, B.; Simpson, A.I.F.; Coverdale, J. openurl 
  Title Best practice management strategies for mental health nurses during the clinical application of civil commitment: An overview Type Journal Article
  Year 2006 Publication (up) Contemporary Nurse Abbreviated Journal  
  Volume 21 Issue 1 Pages 62-70  
  Keywords Psychiatric Nursing; Law and legislation; Nurse-patient relations; Patient satisfaction  
  Abstract The aim of this article is to outline best practice management strategies for nurses during the clinical application of civil commitment of mentally ill persons. A literature search on 'coercion' and 'civil commitment' was undertaken. Published and unpublished research undertaken by the authors in New Zealand on this topic was drawn upon. This research considered the use of civil commitment during admission to acute mental health services, acute forensic mental health services and community mental health services. The experience of coercion by service users coincides with the degree of restriction associated with the service they are involved in. Socio-demographic factors, clinical factors and the experience of coercive events have little bearing on the amount of coercion experienced. Rather, it is the pattern of communication and the use of 'procedural justice' that has the potential to ameliorate the amount of perceived coercion. The authors conclude that 'Procedural justice' aligns with the emphasis placed on the therapeutic relationship in mental health nursing and is an important consideration for nurses during the clinical application of civil commitment  
  Call Number NRSNZNO @ research @ Serial 1051  
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Author Rydon, S.E. openurl 
  Title The attitudes, knowledge and skills needed in mental health nurses: The perspective of users of mental health services Type Journal Article
  Year 2005 Publication (up) International Journal of Mental Health Nursing Abbreviated Journal  
  Volume 14 Issue 2 Pages 78-87  
  Keywords Patient satisfaction; Psychiatric Nursing; Attitude of health personnel  
  Abstract In this study a qualitative descriptive methodology with focus group interviews was used to explore with users of mental health services, the attitudes, knowledge and skills that they need in mental health nurses. Users of mental health services valued the therapeutic work of mental health nurses, and identified positive attitudes towards users of mental health services as essential in mental health nurses. However, they did not consistently experience a therapeutic approach in their interactions with mental health nurses. In a sociopolitical climate where the views of users of mental health services are increasingly incorporated into education and the planning and delivery of services, there is a need for more research that reflects the perspective of users.  
  Call Number NRSNZNO @ research @ 961 Serial 945  
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