Abstract: Identifies the processes used in those general practices that consistently reach the Ministry of Health 95 per cent immunisation target for eight-month-old infants. Considers how the practices manage parents and caregivers who are reluctant to immunise. Invites practices in a number of different community settings to participate in the study over a ten-week period, using a mixed-method approach. Analyses quantitative data from the National Immunisation Register using Excel, gathering qualitative date from face-to-face or phone interviews, and anysing these using both SSPS and NVivo 10.