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Author White, G.E.; Su, H.-R. openurl 
  Title Am I dying, nurse? Type Journal Article
  Year 2000 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 15 Issue 1 Pages (down) 33-40  
  Keywords Communication; Ethics; Nursing; Palliative care  
  Abstract This paper addresses the concept of truth, and debates who should tell it and how it should be told. It explores the cultural aspects of knowing the truth about dying. The question of whether nurses have a moral obligation to tell the truth is explored, and suggests the lack of New Zealand research in this area should be addressed.  
  Call Number NRSNZNO @ research @ Serial 631  
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Author Cook, Catherine; Brunton, Margaret openurl 
  Title The influence of the Cartwright Report on gynaecological examinations and nurses' communication Type Journal Article
  Year 2014 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 30 Issue 2 Pages (down) 28-38  
  Keywords Cartwright Report; Communication; Sexual health; Women's health; Cervical screening  
  Abstract Reports findings from semi-structured interviews with 6 nurses and 7 women patients at a sexual health clinic where the women reported positive experiences of speculum examinations. Combines data with that from interviews with 16 patients and 16 clinicians regarding positive examinations, and analyses data to identify which clinical communication strategies were used, and how the women responded. Highlights the legacy of the Cartwright Report of the Cervical Cancer Inquiry of 1987/88.  
  Call Number NZNO @ research @ Serial 1494  
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Author Pool, Leanne; Day, Liz; Ridley, Susan openurl 
  Title Mountain climbing: the journey for students with English as an additional language in a concept-based nursing curriculum Type Journal Article
  Year 2019 Publication Whitireia Journal of Nursing, Health and Social Services Abbreviated Journal  
  Volume Issue 26 Pages (down) 28-36  
  Keywords English as an additional language (EAL); Student support; Nursing education; Communication  
  Abstract Identifies the communication and learning needs of EAL students in undergraduate nursing education. Presents strategies for EAL students and others with diverse learning needs to comprehend the underlying concepts of cultural safety, praxis, professional nursing and leadership in Whitireia's BN integrated nursing curriculum. Reports findings from focus group discussions with 13 students involved in the three-way partnership comprising lecturers, learning support services and EAL students.  
  Call Number NZNO @ research @ Serial 1633  
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Author Powell, J. openurl 
  Title Caring for patients after an ICU admission Type Journal Article
  Year 2002 Publication Kai Tiaki: Nursing New Zealand Abbreviated Journal  
  Volume 8 Issue 7 Pages (down) 24-25  
  Keywords Intensive care nursing; Nurse-patient relations; Trauma; Communication  
  Abstract The author presents research on nursing strategies that reduce the psychological effects of critical illness and prevent the intensive care unit (ICU) atmosphere from adversely affecting the nurse-patient relationship. Post-traumatic stress disorder and other phobic anxiety syndromes are noted as a risk among former ICU patients. Four interventions to put in place for discharge are presented: patient-centred nursing, communication, multidisciplinary care, and patient/family education.  
  Call Number NRSNZNO @ research @ Serial 954  
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Author Van der Krogt, Shelley; Coombs, Maureen; Rook, Helen url  doi
openurl 
  Title Humour: a purposeful and therapeutic tool in surgical nursing practice Type Journal Article
  Year 2020 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 36 Issue 2 Pages (down) 20-30  
  Keywords Communication; Humour; Surgical nursing; Person-centred care  
  Abstract Notes the lack of evidence-based guidance for use of humour by nurses. Uses a qualitative descriptive methodology to explore how surgical nurses determine when and how to employ humour with patients. Enrols 9 RNs working in a surgical ward within a tertiary hospital in semi-strutured interviews to discuss how they assess patient receptiveness, build connections with patients and protect their vulnerability.  
  Call Number NZNO @ research @ Serial 1677  
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Author Manning, J. openurl 
  Title Building trust with families in neonatal intensive care units Type Journal Article
  Year 2006 Publication Kai Tiaki: Nursing New Zealand Abbreviated Journal  
  Volume 12 Issue 6 Pages (down) 18-20  
  Keywords Paediatric nursing; Neonatal nursing; Parents and caregivers; Communication  
  Abstract Establishing a trusting relationship is a key therapeutic intervention for nurses working with families of hospitalised children. This article is an exploration of the definition of trust. Specifically, it considers how parents come to trust (or not) nurses in neonatal intensive care unit (NICU) helps to reveal the meaning of parent-nurse trust and how this affects nursing practice. Understanding and meeting parental needs is important in developing and sustaining trust. The medical model of care often dominates in NICU. This is a deficit model that focuses on illness and treatment. However, the use of a nursing framework, such as developmentally supportive family centred care, focuses on recognising and building on the strengths of the family, by fostering trust to equip the family with the capacity to manage their infant's health care.  
  Call Number NRSNZNO @ research @ Serial 976  
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Author Evans-Murray, A. openurl 
  Title Meeting the needs of grieving relatives Type Journal Article
  Year 2004 Publication Kai Tiaki: Nursing New Zealand Abbreviated Journal  
  Volume 10 Issue 9 Pages (down) 18-20  
  Keywords Intensive care nursing; Grief; Communication  
  Abstract This article examines the role of nurses working in intensive care units who may need to work with families as they face the death of a loved one. How the nurse communicates with relatives during these crucial hours prior to the death can have profound implications on their grief recovery. Universal needs for families in this situation have been identified in the literature, and include: hope; knowing that staff care about their loved one; and having honest information about their loved one's condition. A case study is used to illustrate key skills and techniques nurses can employ to help meet these universal needs. In the first stage of grief the bereaved is in shock and may feel a sense of numbness and denial. The bereaved may feel confused and will have difficulty concentrating and remembering instructions, and they may express strong emotions. Studies on families' needs show that honest answers to questions and information about their loved one are extremely important. It is often very difficult for the nurse to give honest information when the prognosis is poor. Good communication skills and techniques are discussed, in which hope is not offered at the expense of truthfulness, and the nurse facilitates the process of saying goodbye and expressing emotions. Practical techniques, such as including the family in basic care such as foot massaging and simple hygiene routines, may also be used to move the family from being bystanders to the impending death, to comforters.  
  Call Number NRSNZNO @ research @ 1004 Serial 988  
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Author Tritschler, E.; Yarwood, J. openurl 
  Title Relating to families through their seasons of life: An indigenous practice model Type Journal Article
  Year 2007 Publication Kai Tiaki: Nursing New Zealand Abbreviated Journal  
  Volume 13 Issue 5 Pages (down) 18-3  
  Keywords Parents and caregivers; Nursing models; Nurse-family relations; Communication  
  Abstract In this article the authors introduce an alternative way that nurses can be with families, using a relational process that can enhance nurses' responses when working with those transitioning to parenthood. Seasons of Life, a framework adapted from the Maori health model He Korowai Oranga, emerged from practice to offer a compassionate and encouraging stance, while at the same time respecting each family's realities and wishes. The model allows the exploration of the transition to parenthood within a wellness model, and takes a strengths-based approach to emotional distress. This approach provides a sense of “normality”, rather than of pathology, for the emotions experienced by new parents. The specific issues men may face are discussed, where despite recent culture change that allows men a more nurturing parental role, there is still no clear understanding of how men articulate their sense of pleasure or distress at this time. Practitioners are encouraged to examine their own assumptions, values and beliefs, and utilise tools such as reflective listening, respect, insight and understanding. The most significant aspect of relationship between nurse and parents is not the outcome, but how nurses engage with families. Examples from practice will demonstrate some of the differing ways this relational process framework has been effective.  
  Call Number NRSNZNO @ research @ 1007 Serial 991  
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Author Gallaher, L. openurl 
  Title Expert public health nursing practice: A complex tapestry Type Journal Article
  Year 1999 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 14 Issue 3 Pages (down) 16-27  
  Keywords Public health; Community health nursing; Communication  
  Abstract The research outlined in this paper used Heideggerian phenomenology to examine the phenomenon of expert public health nursing practice within a New Zealand community health setting. Narrative interviews were conducted with eight identified expert practitioners who are currently practising in this speciality area. Data analysis led to the identification and description of themes which were supported by paradigm cases and exemplars. Four key themes were identified which describe the finely tuned recognition and assessment skills demonstrated by these nurses; their ability to form, sustain and close relationships with clients over time; the skilful coaching undertaken with clients; and the way in which they coped with the dark side of their work with integrity and courage.  
  Call Number NRSNZNO @ research @ 656 Serial 642  
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Author Moir, Chris; Baby, Maria openurl 
  Title Managing violence and aggression: graduate-entry nursing students' responses to pre-emptive communication skills education Type Journal Article
  Year 2022 Publication Kai Tiaki Nursing Research Abbreviated Journal  
  Volume 13 Issue 1 Pages (down) 9-18  
  Keywords Communication skills; Workplace violence; Nursing students; Nursing curriculum  
  Abstract Argues that teaching de-escalation skills early in the nursing programme is vital for student safety and later retention in the nursing workforce. Sets out to determine the efficacy of communication training to teach nursing students agression-management skills while on clinical placement. Designs a quasi-experimental design using pre- and post-tests of communication competence following an education module delivered as part of the curriculum.  
  Call Number NZNO @ research @ Serial 1816  
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Author Lu, Hongyan; Maithus, Caroline openurl 
  Title Experiences of clinical tutors with English as an additional language (EAL) students Type Journal Article
  Year 2012 Publication Nursing Praxis in New Zealand Abbreviated Journal  
  Volume 28 Issue 3 Pages (down) 4-12  
  Keywords Clinical tutors; Clinical practice; English as an additional language (EAL); Spoken language; Communication skills  
  Abstract Conducts a study of the perceptions of new nursing graduates, with English as an additional language (EAL), on how they developed spoken language skills for the clinical workplace. Interviews 4 clinical tutors to elicit their views on the language development of EAL students. Outlines the themes that emerged from the tutor interviews.  
  Call Number NZNO @ research @ Serial 1476  
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Author Macfarlane, K. openurl 
  Title Communicating changes in a patient's condition: A critical incident approach Type
  Year 2006 Publication Abbreviated Journal Otago Polytechnic library. A copy can be obtained by contacting pgnursadmin@tekotago.ac.nz  
  Volume Issue Pages (down)  
  Keywords Communication; Clinical assessment; Physicians; Nursing; Relationships  
  Abstract This study explores how registered nurses working within the acute surgical ward environment of a New Zealand hospital communicate changes in a patient's condition. The purpose of this research study was to examine the processes, communication techniques and behaviours that nurses use, in order to determine the critical requirements for registered nurses to effectively communicate changes in patients' conditions to doctors. The critical incident technique developed by Flanagan (1954) was adapted and used to explore incidents that occurred when six registered nurses working in acute surgical wards communicated a change in a patient's condition to a doctor. Communication is an integral part of everyday activity. This study has shown an assessment process occurs before communication can take place. A nurse's concern for a patient's condition initiates the assessment process. A judgement is formed from the nurse's concern that a patient's condition has changed. Judgements take into account multiple ways of knowing including pattern recognition, empirical knowing and intuition. Institutional protocols also affect judgements and the ability of a nurse to ensure support is received for the patient's well being. The communication process is initiated for two reasons, to support the patient, and to support the nurse in providing care for the patient. Significant in determining the need for support is the action required that might be outside the nurse's scope of practice. The response should address the nurse's concern and take into account the importance of the relationship, trust between all parties, respect of each other's positions and knowing team members and their capabilities. Understanding these aspects of the communication process should enhance nurses and doctors abilities to effectively communicate regarding a change in a patient's condition.  
  Call Number NRSNZNO @ research @ Serial 724  
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Author Evans, S. openurl 
  Title Silence kills: Communication around adverse events in ICU Type
  Year 2006 Publication Abbreviated Journal Otago Polytechnic library. A copy can be obtained by contacting pgnursadmin@tekotago.ac.nz  
  Volume Issue Pages (down)  
  Keywords Intensive care nursing; Communication; Interprofessional relations  
  Abstract The aim of this dissertation is to assess the preventability or reduction of adverse events in the intensive care unit (ICU) through a literature review. Research shows the ICU is at high risk for errors, nevertheless there is a huge gap between knowing something should be done and applying this knowledge to practice. That being the case, this dissertation identifies and discusses several proven and transferable quality improvement proposals. These include: instituting anonymous error reporting; documentation of a daily goal-of-care; a nurse as ICU team co-ordinator; conflict resolution processes and communication training for all ICU staff. NThe author concludes that nurse-doctor collaboration requires the support of medicine, with recognition of the unique contribution nurses make to patient safety.  
  Call Number NRSNZNO @ research @ Serial 741  
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Author Sheward, K.A. openurl 
  Title Exploring the juxtaposition of end of life care in the acute setting and the integrated care pathway for the care of the dying Type
  Year 2005 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages (down)  
  Keywords Palliative care; Hospitals; Communication; Nurse-patient relations  
  Abstract The primary aim of this research paper is to draw on the literature to offer some insight into end of life care in the acute hospital setting. The secondary purpose is to provide an understanding of the integrated clinical pathway (ICP) for the care of the dying, consider its influence related to some of the challenges shaping end of life care and the positive effect it can generate on the quality of care experienced. There are significant challenges that impact on both the delivery and receipt of care for dying patients and their families. Six key influential barriers are considered within the context of the acute setting. Communication and the acute environment are two areas that significantly impact on the quality of care delivered, and are explored in more depth. Narratives from nursing and medical staff convey the realities encountered and difficulties experienced when they are unable to provide the care to which they aspire. Stories are shared by patients and families, which reflect on their experience of end of life care in the acute setting, and offer heath professionals some insight into the lives of the people nurses care for. The literature in relation to the development and implementation of the Liverpool Care of the Dying Pathway, and an overview of the Pathway document is presented. The strengths and limitations of its use are considered, alongside its influence beyond the documentation of clinical care. It is not possible to transfer the hospice service into the hospital setting, however the author suggests that through the implementation of the clinical pathway there is an opportunity to transfer best practice guidelines and positively influence the palliative culture in the acute setting.  
  Call Number NRSNZNO @ research @ Serial 772  
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Author Bunn, S. url  openurl
  Title An exploration of the transition of patients from intensive care to the ward environment: A ward nursing perspective Type
  Year 2007 Publication Abbreviated Journal Victoria University of Wellington Library  
  Volume Issue Pages (down)  
  Keywords Clinical decision making; Nursing; Communication  
  Abstract The transition of patients from intensive care to the ward environment is a regular occurrence in intensive care. Today patients are often transferred earlier and sicker due to the demands for intensive care beds. This results in patients with higher acuity being cared for in the wards. Here ward nurses have to meet the ongoing complex demands of caring for higher acuity patients, alongside managing high patient-to-nurse ratios, staffing concerns, and varying levels of experienced nurses. This research explored the experiences of ward nurses receiving patients transferred from intensive care. The aims were to identify any areas of concern, highlight specific problems that occur on transition and to address what information is pertinent to ward nurses when receiving patients from intensive care. A qualitative descriptive methodology using focus groups was utilised to gather information about these experiences. Three focus groups were held with ward nurses from various wards within the study setting hospital. All participants had considerable contact with intensive care and were familiar with the processes of transferring patients. Five themes emerged from the focus groups – Patients as intensive care staff say they are; Time to prepare the biggest thing; Documentation as a continuation of patient care; They forget what its like; and Families, a need to know about them. The theme Patients as intensive care staff say they are relates to reliable information sharing focused on the patient, their needs and condition. Participants expressed their concern that patients were not always in the condition that the intensive care staff stated they were on the referral. Having adequate time to prepare was considered important for the majority of ward nurses receiving patients from intensive care. Documentation was highlighted in the theme Documentation as a continuation of patient care particularly in relation to fluid balances and vital sign history. The theme They forget what its like suggests there is a perception that intensive care nurses have a lack of understanding of what the ward staff can actually manage. Decreased staffing levels during certain shift patterns and a lack of appropriately experienced staff on the wards is a common concern for ward nurses. Ward nurses also recognised that caring for families was part of their role. Patients and families may respond differently to the transfer process and their inclusion in transfer planning was seen as essential. Communication was a reoccurring element throughout all themes.The author concludes that communication is the paramount factor that impacts on a 'smooth transition' for ward nurses. A 'smooth transition' refers to the transfer of patients from intensive care to the next level of care. Subsequently, nurses' perceptions need to change, whereby transfer planning from ICU should be the focus rather than discharge planning. Transfer planning and education for all nursing staff is vital if the transfer process is to be improved. Consequently, transitional care within the context of ICU aims to ensure minimal disruption and optimal continuity of care for the patient. The knowledge gained from this research may provide better understanding of the multifaceted issues linked with transitional care that may be adapted for a wider range of patients in various clinical environments.  
  Call Number NRSNZNO @ research @ 827 Serial 811  
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