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	Author	Polaschek, L.; Polaschek, N.
	Title	Solution-focused conversations: A new therapeutic strategy in Well Child health nursing telephone consultations			Type	Journal Article
	Year	2007	Publication	Journal of Advanced Nursing	Abbreviated Journal
	Volume	59	Issue	2	Pages	111-119
	Keywords	Telenursing; Communication; Evaluation
	Abstract	This paper reports a study to explore Well Child nurses' perceptions of outcomes resulting from the use of solution-focused conversations in their telephone consultations with clients. The standard problem-solving approach used to address physical issues is less effective for various non-physical concerns, where different communication strategies may be helpful. In this qualitative, action-oriented study, a small group of Well Child telenurses in New Zealand was introduced to a specific communication strategy, called 'solution-focused conversations', during 2005. They applied this approach in their practice and then reflected together on their experiences in focus groups. The nurses considered that the solution-focused conversations enabled clients to: recognise the nature of the parenting issue of concern that had motivated their call; identify more effective parenting practices to address specific issues with their child; increase their confidence in their own parenting capabilities. This study suggested the value of learning a specific communication strategy for the practice of a group of Well Child telenurses.
	Call Number	NRSNZNO @ research @			Serial	973
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